Refund policy

Returns & Refunds Policy
Last updated: 22/07/2025

At Headireland.ie, we understand that sometimes what you receive isn’t quite what you expected. No worries, our return process is hassle-free. Here’s what you need to know:

1. Return Timeframes

  • Non-sale items: Can be returned within 28 days of receipt.

  • Sale items: Must be returned within 14 days of receipt.

To be eligible for a refund, all items must be returned unused, in their original condition and packaging, and with all labels and accessories included.

2. Refund Approval Criteria

Refunds are issued only after returned items are received and inspected by our team.
Items must meet our resale criteria to be eligible for refund.

We reserve the right to deny a refund if:

  • Items show signs of use or damage not caused during transit

  • Packaging is missing or damaged

  • The item falls outside of the return timeframe

3. Damaged Items in Transit

If your order arrives damaged in transit, you must notify us within 3 calendar days of receiving your delivery.
Please email info@headireland.ie with:

  • Your order number

  • A description of the damage

  • Clear photos of the item and packaging

Returns due to transit damage reported after 3 days may not be eligible for a refund or replacement.

4. Faulty or Defective Items

Products that are faulty or defective are not subject to the 3-day transit damage window.
If you believe your item is faulty, please contact us as soon as possible at info@headireland.ie with supporting details or photos.
Faulty items will be assessed by our team and may be eligible for repair, replacement, or refund in accordance with Irish consumer law.

5. Return Shipping Costs

  • If returning due to change of mind, you are responsible for the cost of return shipping.

  • If returning an item due to damage in transit or a fault, and once approved by our team, we will reimburse reasonable return shipping costs.

6. Return Address

All returned items must be sent to:

Head Ireland
Unit A1, Airton Business Park
Airton Road
Tallaght
Dublin 24
IRELAND

Please ensure you use a trackable postal service, as we cannot process a refund for items lost in return transit.

7. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable unless faulty or defective. These include (but are not limited to):

  • Opened or used personal care products

  • E-liquids and other perishable goods

These exclusions will be clearly stated on the product pages.

8. Contact Us

If you have any questions or need help with a return, our customer service team is here to assist:

Email: info@headireland.ie